NOTICE OF PRIVACY PRACTICES FOR Cancer Expert Now
PLEASE REVIEW CAREFULLY. If you have questions, you may call 844-438-4226.
Cancer Expert Now is engaged in the business of connecting individuals diagnosed with cancer with participating experts, (the “Educators”) in real time, via live streaming video, telephone, messaging, and/or secure e-mail for the purpose of providing expert education services over the Internet, as well as providing other types of administrative services and information (“Services”).
II. INFORMATION THAT MAY BE COLLECTED
In order to use the Services, you are asked to enter an e-mail address and password, which we refer to as your Cancer Expert Now ID or credentials. After you create your ID, you can use the same credentials to log in to Cancer Expert Now’s website and utilize the Services. This log in process will allow you to manage your account, it will allow you to search physicians, schedule sessions, attend sessions, etc.
The first time you log in to Cancer Expert Now’s website to utilize the Services, you will be asked to create an account also known as your profile. To create an account, you must provide personal information such as name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that will be available for you to share with your Educator.
Cancer Expert Now creates a record of the services you receive. Some examples of the information collected or created through this process are video and/or audio files associated with all sessions, electronic records that may be uploaded or created as a result of sessions.
For certain services, such as for subscription, health sessions and monitoring services, we will collect credit card or billing/payment account information which we maintain in encrypted form on secure servers.
In order to participate in the Services, you may choose to provide Personal Health Information about yourself to either Cancer Expert Now or the Educators. Here are examples of the types of Personal Health Information you may submit:
- Information You Give Us – Examples of the types of information you may provide us include cancer diagnosis, stage of disease, previous treatments or procedures, and insurance information.
- Information Accessed through Third-Party Data Services – When you use our Services, we may access health-related information about you that is stored with third party-data services such as Microsoft HealthVault or Google Health, and such information will subsequently be available to us.
- Third-Party Information – Health-related information about you received from third-parties (such as nurses, doctors or family members) as well as personally identifiable and other health-related information you provide specifically related to family members who may be utilizing the Services under your account.
- Demographic Information, such as age, education, gender, Social Security Number and Zip Code.
III. HOW INFORMATION ABOUT YOU MAY BE USED BY Cancer Expert Now
Cancer Expert Now may receive PHI primarily to share with Educators for the purposes of providing educational services. However, in limited circumstances Cancer Expert Now may use de-identified, non-personal information for statistical analysis, research, improvement of the Services, and customization of web design and content layout.
Uses and Disclosures of PHI
Cancer Expert Now is permitted to use and disclose your PHI for purposes of (i) Educational Services, (ii) Payment, and (iii) Operations as follows:
For Education. Cancer Expert Now may use or disclose your PHI to facilitate for purposes of conducting a session or in connection with the provision of providing ongoing education related to your PHI. The education provided may be sponsored or unsponsored.
For Payment. Cancer Expert Now may use and disclose your PHI with others who help pay for your care such as health insurers or health plans in connection with the processing and payments of claims and other charges. If Cancer Expert Now has arranged with your employer to pay for the Services, Cancer Expert Now will not share your Personal Health Information with your employer or benefits provider.
For Operations. Cancer Expert Now may use and disclose your PHI for its operations. These uses and disclosures help us run our programs and make sure Cancer Expert Now’s customers receive quality information. For example, Cancer Expert Now may use PHI to review the latest data in your disease area or recommendations for clinical trials.
Business Associates. Cancer Expert Now may contract with outside businesses to provide some services. For example, Cancer Expert Now may use the services of clinical trial recruitment companies, transcription services or collection agencies. Each contracted party must enter into a Business Associate agreement with Cancer Expert Now, which requires said third party businesses to protect PHI that is shared with them in accordance with the restrictions outlined in this Privacy Notice. Furthermore, PHI will only be provided to third party businesses for the limited scope of performing required services to help facilitate services for you.
For Session Reminders. Cancer Expert Now may contact you to remind you about your appointment with your Educator.
Treatment Alternatives. Cancer Expert Now may use and disclose PHI to educate you about different types of treatment available to you. Cancer Expert Now may use and share PHI to tell you about other benefits and services related to your health.
Authorization. Cancer Expert Now is permitted to use and disclose your PHI upon your written authorization, submitted on our form which will be provided to you upon request, to the extent that such use or disclosure is consistent with your authorization. Your written authorization is required for marketing to you of any products or services not related to your educational service, or the sale of any information that is not de-identified. Please note that you may revoke or limit any such authorization at any time. Cancer Expert Now cannot take back any disclosures we have already made with your permission. Cancer Expert Now is required to keep records of the educational services that have been provided to you. Be assured that any uses or disclosures not described in this notice will require your written authorization.
People Involved In Your Care. With your permission, Cancer Expert Now may share your PHI with a family member or friend who helps with your medical care. We may share your PHI with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your PHI is in your best interest.
Research. In support of telemedicine and ehealth initiatives, Cancer Expert Now may use and disclose your PHI for research. Cancer Expert Now will only use and disclose information for research if Cancer Expert Now receives your written consent, or if a review committee that meets Federal standards says Cancer Expert Now does not need your consent.
Genetic Information. Cancer Expert Now does not collect or use genetic information. Cancer Expert Now does not use genetic information for underwriting and related purposes.
Fundraising Activities. Cancer Expert Now will not disclose your individual PHI for fundraising activities without your written authorization.
As Required By Law. Cancer Expert Now may use and disclose your PHI when required to do so by federal, state or local law.
To Prevent A Serious Threat To Health Or Safety. Cancer Expert Now may use and disclose your PHI to prevent a serious threat to your health and safety and that of others. Cancer Expert Now will only disclose your PHI with persons who can help prevent the threat.
Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
How Cancer Expert Now May Use and Disclose PHI – Special Situations
Military. If you are in the U.S. or foreign armed services, Cancer Expert Now may share your PHI as required by the proper military authorities.
Workers’ Compensation. Cancer Expert Now may share your PHI for workers’ compensation or programs like it. Cancer Expert Now may do this to the extent required by law.
Public Health Risks. Cancer Expert Now may share your PHI for public health activities, as required by federal, state or local law.
For example, we may share your PHI:
- to prevent or control disease, injury or disability;
- to report births and deaths;
- to report child abuse or neglect;
- to report reactions to medicines or problems with products;
- to tell you about product recalls;
- to tell you if you have been exposed to a disease or may be at risk for catching or spreading a disease or condition;
- to tell the proper government department if Cancer Expert Now believes a patient has been the victim of abuse, neglect or domestic violence. Cancer Expert Now will only share this information when ordered or required by law.
De-identified Information. Cancer Expert Now may use, disclose, and request PHI if the Health Information to be used or disclosed is de-identified pursuant to the procedures set forth in 45 CFR 145.514(a)-(c).
Health Oversight Activities and Registries. Cancer Expert Now may share your PHI with government agencies that oversee health care. Cancer Expert Now may do so for activities approved by law. These activities include, but are not limited to, audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system. It also monitors the outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. Cancer Expert Now may share PHI with government registries, if required.
Lawsuits and Disputes. If you are in a lawsuit or a dispute, Cancer Expert Now may share your PHI in response to a court order, legal demand or other lawful process.
Law Enforcement. Cancer Expert Now may share PHI if asked to do so by a law enforcement official under limited circumstances as follows:
- to report certain types of wounds;
- to respond to a court order, subpoena, warrant, summons or similar process;
- to identify or locate a suspect, fugitive, material witness, or missing person;
- about the victim of a crime, if under certain limited circumstances, Cancer Expert Now is unable to obtain the victim’s agreement;
Decedents. Cancer Expert Now may, under limited circumstances, disclose your PHI to coroners, medical examiners, funeral directors for the purposes of identification, determining the cause of death and fulfilling duties relating to decedents.
National Security. Cancer Expert Now may share, if required, your PHI with the proper federal officials for national security reasons.
IV. HOW SECURITY IS HANDLED AT Cancer Expert Now
The importance of security for all personal information including, but not limited to, PHI associated with you is of utmost concern to us. At Cancer Expert Now, we exercise state of the art care in providing secure transmission of your information from your PC or mobile device to our servers. PHI collected by our web site is stored in secure operation environments that are not available or accessible to the public. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. Cancer Expert Now is not only HIPAA compliant but additionally utilizes the latest technologies to ensure utmost security. Cancer Expert Now uses several layers of firewall security and different degrees of encryption for each customer’s sensitive PHI to ensure the highest level of security which meets or exceeds the requirements promulgated under HIPAA (defined below) Cancer Expert Now is the sole owner of the information collected on its site. Cancer Expert Now will not sell, share or lease this information to others. Cancer Expert Now does not sell any customer lists, e-mail addresses, cookies or other data without your written authorization.
Cookies and Tracking Technologies
Security on our Website
Secure interaction. When you interact on our web site, all of your PHI including, but not limited to, your credit card number and delivery address, is transmitted through the Internet using Secure Socket Layers (SSL) technology. SSL technology causes your browser to encrypt your entered information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. Cancer Expert Now also takes the following measures to protect your PHI online:
Passwords. To provide you with an increased level of security, online access to your PHI is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Cancer Expert Now will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, text messages, or E-mail messages).
Information. Since any entered information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Safari, Netscape Navigator, Microsoft Internet Explorer, Google Chrome and Firefox can support a secure connection and can be downloaded for free from their respective websites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your PHI from unauthorized access, use or disclosure, Cancer Expert Now cannot ensure or warrant the security of any information you transmit to us on our web site.
V. Privacy Rights
We are required by law to make sure that PHI that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your PHI, and follow the terms of this Notice currently in effect.
Your Rights Regarding Your PHI
You have the following rights regarding PHI Cancer Expert Now maintains about you:
Right To Inspect and To Receive Copies. You have the right to view and receive copies of the PHI used to make decisions about your care, provided you submit your request in writing. Usually, this includes education and billing records. Cancer Expert Now may deny your request to view and/or copy your PHI in limited circumstances. If your request is denied, Cancer Expert Now will inform you of the reason of the denial and you have the right to request a review of the denial. Cancer Expert Now may charge a fee for the costs of processing your request. Contact Customer Service for more information at 1-844-GET-Cancer Expert Now (438-4226).
Right To Amend. If you think that personal information Cancer Expert Now has about you is wrong or incomplete, you have the right to ask for an amendment to your record. To request deletion of any personal information or ask for a change to your record, you must make your request in writing and submit it to Customer Service. If we are not able to comply with your request, we will respond with an explanation. Cancer Expert Now may, under the following limited circumstances:
Cancer Expert Now may deny your request for an amendment to your record. Cancer Expert Now may Deny your request if it is not submitted in writing or does not include a reason to support the request. Cancer Expert Now may also deny your request if you ask Cancer Expert Now to amend information that:
- Cancer Expert Now did not create, unless the person or entity that created the information is no longer available to make the amendment;
- is not part of the records used to educate you;
- is not part of the information which you are permitted to inspect and to receive a copy; or is accurate and complete.
- is not part of the information which you are permitted to inspect and to receive a copy; or is accurate and complete.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Right To an Accounting of Disclosures. You have the right to get a list of the disclosures Cancer Expert Now has made of your PHI. This list will not include all disclosures that Cancer Expert Now made. For example, this list will not include disclosures that Cancer Expert Now made for treatment, payment or health care operations. It will not include disclosures made before June 15, 2015, or disclosures you specifically approved. To ask for this list, you must submit your request in writing on the approved form. The form will be provided to you upon request.
Right To Request Restrictions. You have the right to ask for a restriction or limitation on the PHI Cancer Expert Now uses or discloses for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI Cancer Expert Now discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. Cancer Expert Now is not required to comply with your request. If Cancer Expert Now does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, you must make your request in writing on a form that we will give you upon request. You must tell us:
- what information you want to limit,
- how you want us to limit the information, and
- to whom you want the limits to apply.
Right To Request Confidential Communications. You have the right to request confidential communications of your PHI or medical matters. You may request that Cancer Expert Now communicate with you through specific means or at a specific location. You must make your request in writing on a form that will be provided to you upon request. Cancer Expert Now will fulfill all reasonable requests.
Right To a Paper Copy of This Notice. You may ask Cancer Expert Now to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.
VI. Revisions To This Notice
Cancer Expert Now is constantly innovating and implementing new features as part of its Services. As a result, our privacy practices may change. We may revise this Notice to reflect any changes in our privacy practices. We reserve the right to make the revised Notice effective for PHI we already have about you. It also will be effective for any information we receive in the future. We will post a current version of the Notice on this Site prior to the change becoming effective, as well as in the places where you receive the Services. The effective date of this Notice is on the first page, in the top, right-hand corner. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
VII. Single Sign-On
You can choose to sign in to our site using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like an Open ID provider give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
VIII. Social Media Widgets
If you think your privacy rights have been violated, you may file a complaint with firstname.lastname@example.org or in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint. If this does not satisfactorily resolve your inquiry then you may contact TRUSTe at http://www.truste.com/consumers/watchdog_complaint.php and TRUSTe will then serve as a liaison with this website to resolve your concerns. You may also contact us for further information about your privacy rights by emailing us at email@example.com as well as by post mail:
Cancer Expert Now, Inc
1 Cattano Ave
Morristown, NJ 07963
Attn: Privacy and Security Officer