Cancer Expert Now connects individuals with cancer with participating experts (the “Educators”) in real time, via live streaming video, telephone, and/or secure e-mail for the purpose of providing expert education services over the Internet, as well as providing other types of administrative services and information (“Services”). All of the participating Educators have independently contracted to be in the network operated by Cancer Expert Now. Cancer Expert Now does not provide any physicians’ or other Educators’ services itself.
Use of This Site and the Services – NOT FOR EMERGENCIES
Cancer Expert Now’s Site and Services are NOT FOR use for medical Emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears on Cancer Expert Now’s Site. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY!
At no time during any Cancer Expert Now educational Service are you entering into a doctor-patient relationship with the Educators. Your interaction with the Educators through this Service is not intended to replace your relationship with an existing physician. Cancer Expert Now is not an insurance product nor a prescription fulfillment warehouse. Cancer Expert Now Educators reserve the right to deny service for actual or potential misuse of these Services. The Services do not include the provision of medical care by Cancer Expert Now. Rather, the Services enable access to Educators who have agreed to provide education to Customers using Cancer Expert Now’s Services.
Prescription and Testing Policy
Cancer Expert Now Educators will not prescribe medications or order medical tests.
Account Enrollment, Eligibility, and Security
Fraud Prevention and Security
Cancer Expert Now may contact you by telephone, mail, or email to verify your Cancer Expert Now Account information. Cancer Expert Now may request further information from you and you agree to provide such further information to ensure you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, Cancer Expert Now reserves the right to suspend, discontinue, or deny your access to and use of the Site and Services, until the information is provided by the Customer to Cancer Expert Now as requested.
Information Provided by You
As part of the signing up process, you are required to provide us with certain personal and medical information. Additionally, it is your responsibility to update Cancer Expert Now as promptly as possible with changes to your personal and/or medical information so that all records are current, complete, and accurate. At any given time, you may be notified that information may be available for your review that is considered time sensitive, such as medical information, diagnosis, lab results, etc, to the e-mail address that you provided as your contact point. Please keep this in mind when determining which e-mail address you offer as a contact point. You are obliged to provide us the following information:
- Change in e-mail address
- Change of address
- Change of phone number
- Change of ownership of account
- Change of credit card number
- Change of banking information
- Change of credit card expiration date
Cancer Expert Now Electronic Record
Information Resources (Opt-In)
By subscribing to Cancer Expert Now’s services you are agreeing to opt-in to the receipt of newsletters and other information regarding common medical and health-related topics, clinical trial information, or preventive care messages containing specific medical and health-related information, links to other related web sites and specific questions related to the information contained in your Cancer Expert Now Record. Additionally, Cancer Expert Now makes available self-care informational services that provide general medical and health information. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific advice, medical diagnosis, and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by Cancer Expert Now. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment, emergency medical services, or urgent care. The information contained in these communications and resources are compiled from a variety of sources and may or may not be considered authored by Cancer Expert Now. Cancer Expert Now makes no warranty as to the content of these materials or the information contained therein, or represents or warrants that any particular drug or treatment is safe, appropriate, or effective for you. If you do not wish to receive such communications, you may opt-out at any time by contacting Customer Services.
Limitations on Use
You agree that you will not attempt to use the Services as a substitute for any service that must be provided to you by your regular healthcare professional as a follow up to an in-office visit, as required by your healthcare plan. You will not use the Site or Services in any unlawful way and/or for any unlawful purpose. You will not post or transmit a message under a false name, or use the network resources of Cancer Expert Now to impersonate another person or misrepresent authorization to act on behalf of others or Cancer Expert Now. All messages transmitted via Cancer Expert Now should correctly identify the sender. You may not alter the attribution of origin in electronic mail messages or posting. You will not allow another person or entity to use your account, username, or password to access or use the Site or Services, or post or view comments. You will not attempt to undermine the security or integrity of computing systems or networks of Cancer Expert Now and/or its Partners, or those accessed through or with their product, and must not attempt to gain unauthorized access. You may not harvest or collect PHI about any other individual who uses the Service. You may not post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, libelous, pornographic or profane, or that contains or promotes any virus, worm, Trojan horse, time bomb, or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services. You may not tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security or proper function of the Site or the Services. You will not use robots or scripts with the Site. You will not attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise alter, defraud or create false results from any executable code, or information on or received by this Site.
You further agree that any information you provide or use on the Site, and your use of the Site or Services will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
Cancer Expert Now maintains the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
Cancer Expert Now reserves complete and sole discretion with respect to the operation of the Cancer Expert Now Services and Site. Cancer Expert Now may, among other things, withdraw, suspend, or discontinue any functionality or feature of the Cancer Expert Now Services or Site. Cancer Expert Now is not responsible for transmission errors or corruption or compromise of information carried over local or interchange telecommunications carriers. Cancer Expert Now is not responsible for maintaining information arising from use of the Site or in respect of the Services. Cancer Expert Now reserves the right to maintain, delete, or destroy all communications and information posted or uploaded to the Services in accordance with its internal record retention and/or destruction policies.
Temporary Use License Granted
With the exception of your Electronic Records, Cancer Expert Now retains all right, title, and interest in and to Cancer Expert Now, the Services and any Information, products, documentation, software or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing, except for Information on the Site licensed by Cancer Expert Now, and in that case, the license Educator retains all right, title and interest therein. The information available through the Site and the Services is the property of Cancer Expert Now, or if licensed by Cancer Expert Now, the license Educator.
You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse engineer, reverse assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on or in any manner commercially exploit the Services, in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections, or the terms of this Agreement will be prosecuted to the fullest extent of the Law in the federal and state courts located in New Jersey. The final choice of whether a customer is in violation of any of these policies is at the sole discretion of Cancer Expert Now. Nothing contained on the Site should be construed as granting, by implication, estoppels, waiver or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by Cancer Expert Now or the third-party owner of such trademarks, service marks, and logos. The Site may contain other proprietary notices and copyright information, the terms of which you must and agree to follow.
The Services are designed for and intended for users in the United States or users interested in accessing Educators in the United States. Cancer Expert Now makes no representation that the information and services provided on the Site or through the Services are applicable to, appropriate for, or available outside the United States. Accessing the Services from territories where the content is illegal is prohibited.
Legal Notices and Disclaimers
Medical Disclaimers: Cancer Expert Now makes no representation or warranty as to the content of any information from any Educator. Educators are independent contractors and not employees of Cancer Expert Now. You and your Educator are solely responsible for all information and/or communication sent during a video/telephone/email education or other communication. Cancer Expert Now does not guarantee that information provided by an Educator during a video/telephone/education is the appropriate information for your particular healthcare problem. Furthermore, Cancer Expert Now is not a substitute for your selected local healthcare provider. You agree to contact your local healthcare provider immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately.
Content Disclaimers: No information found on this Site should be relied on as professional medical advice. Nothing contained in this Site should be construed, directly or indirectly, as the practice of medicine or the provision of medical services by Cancer Expert Now. The information and Services provided on or through this Site are intended solely as general educational material and provide a mechanism to find and connect to an Educator. Always seek the advice of a physician or other qualified healthcare Consultant concerning questions you have regarding and medical condition, and before starting, stopping, or modifying any treatment or medication. Never delay obtaining medical advice or disregard medical advice because of something you have or have not read on this Site. Cancer Expert Now makes no warranties or representations as to the accuracy of the information provided on the Site, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on the Site. You assume the entire risk of loss in using the Site and information contained in the Site.
Specific Disclaimers relating to dialogue hosted through the Site via Skipta: Authorized users may post questions or issues through the Site on Skipta. Cancer Expert Now does not monitor such postings nor the comments or responses thereto. As such, Cancer Expert Now makes absolutely no representation regarding any question or information posted by through the Site on the Skipta platform.
YOU ACKNOWLEDGE THAT YOUR USE OF THE Cancer Expert Now SERVICES IS AT YOUR SOLE RISK, THAT YOU ARE NOT ENTERING INTO A DOCTOR-PATIENT RELATIONSHIP, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW Cancer Expert Now AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, “AFFILIATES”) HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, Cancer Expert Now AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE Cancer Expert Now PRODUCTS AND SERVICES PROVIDED HEREUNDER. Cancer Expert Now MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE Cancer Expert Now SERVICES.
Cancer Expert Now does not endorse the promotions, products, or services of any third parties. Cancer Expert Now does not warrant or validate the information of any third-party advertisements, promotions, communications, or other materials. Cancer Expert Now does not assume any responsibility or liability for the accuracy of information contained in this Site or any third-party web sites.
Service Reliability and Warranties
Cancer Expert Now makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, 100% secure, or error free, or that defects, if any, will be corrected. This includes loss of data resulting from delays, and any service interruption caused by Cancer Expert Now employees. Cancer Expert Now is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers.
Cancer Expert Now will take all necessary precautions to protect against failure of our equipment and software. The Customer acknowledges and agrees that temporary interruptions in service may occur, and that Cancer Expert Now shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. The Customer acknowledges and agrees that data may be lost or corrupted in connection with use of the Services. Cancer Expert Now may perform regular back-ups of all data stored, but shall have no liability to Customer in the event all data is lost or destroyed. Customer acknowledges and agrees that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the Services.
Limitation of Liability
EXCEPT AS PROHIBITED BY LAW, AND WITHOUT LIMITATION:
Cancer Expert Now SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY OF THE INDEPENDENT EDUCATORS.
YOU SHALL BE SOLELY AND FULLY RESPONSIBLE FOR ANY DAMAGE TO Cancer Expert Now AND ITS SERVICES OR ANY COMPUTER SYSTEM, ANY LOSS OF DATA, OR ANY IMPROPER USE OR DISCLOSURE OF INFORMATION ON THE SERVICES CAUSED BY YOU OR ANY PERSON USING YOUR USER NAME OR PASSWORD. Cancer Expert Now DOES NOT ASSUME ANY LIABILITY ARISING FROM THE FAILURE OF ANY TELECOMMUNICATIONS INFRASTRUCTURE, OR THE INTERNET OR FOR MISUSE OF ANY OF THE ADVICE, IDEAS, INFORMATION, INSTRUCTIONS, OR GUIDELINES ACCESSED THROUGH THE SERVICES.
IN NO EVENT SHALL Cancer Expert Now NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE MONTHLY OR ANNUAL SUBSCRIPTION RATE PAID UNDER YOUR PLAN, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED, THE LIQUIDATED SUM OF $500.00. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Cancer Expert Now NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, THAT RESULT FROM (i) PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, OR (ii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATON OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO Cancer Expert Now RECORDS, PROGRAMS OR SERVICES, AND WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS SITE OR ANY SERVICE OFFERED THROUGH THIS SITE OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS WEB SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF Cancer Expert Now IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURSIDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS. YOU ACKNOWLEDGE AND AGREE THAT Cancer Expert Now’s AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, FEES, CHARGES, EXPENSES OR LIABILITIES, AND IN CIRCUMSTANCES WHERE THE FOREGOING LIMITATION IS FINALLY DETERMINED TO BE UNAVAILABLE SHALL NOT EXCEED THE SUBSCRIPTION PRICE PAID BY YOU PRIOR TO THE FIRST OCCURRENCE OF THE SUBJECT DAMAGES, LOSSES, FEES, CHARGES, EXPENSES OR LIABILITIES.
YOU AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
The Indemnification and Disclaimers provisions set forth above are for the benefit of Cancer Expert Now, and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Termination and Survival
Fees and Applicable Charges
Upon termination of service, you will be billed the lesser of your total for the remaining subscription period or the amount of utilization of the service. Utilization is calculated at $100 per asynchronous question (that is one submitted to our panel of Educators by email) and $1000 per 30-minute session. For example, if: (a) you have signed up for a full year plan at $94.99 per month and (b) cancel after 3 months and (c) have had 1 session with an Expert your credit card will be charged $715.03 [$1,000 (for 1 session) – $284.97 ($94.99 for 3 months)]. If you have NEVER utilized the service (no asynchronous or synchronous communications) then you may be refunded the entire amount you have paid, minus a 5% administrative fee.
Cancer Expert Now Calendar
The calendar as seen on the Site is based on Eastern Time (E.T.). If a customer is outside of the (E.T.) time zone it is that Customer’s responsibility, at the time of scheduling an educational session and at the time of attendance of their session, to accommodate for this difference. Cancer Expert Now will not refund or reschedule appointments based on an error by the Customer based on this issue.
Notwithstanding anything herein to the contrary, Cancer Expert Now shall not be liable for any losses arising out of the delay or interruption of its performances of any obligations due to any act of God, act of governmental authority, act of public enemy, war, severe weather conditions, or any other cause beyond its control.
No Third Party Rights
Governing Law, Jurisdiction, and Venue
Waiver of Jury Trial
Spam and Compliance With Anti-Spamming Laws
Cancer Expert Now has a strict zero tolerance for unsolicited bulk email, unsolicited posting to news groups or other illegal activities. You shall not use or permit any your employees, agents or affiliates to: market, promote or solicit Cancer Expert Now products in ways that violate the federal CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing) or any other laws of the United States. You shall not, infringe the rights of others, shall not distribute chain letters or unsolicited bulk electronic mail (“spamming”); propagate computer worms or viruses; use a false identity; attempt to gain unauthorized entry to any site or network; infringe copyrights, trademarks, or other intellectual property rights. You further agree to comply with U.S. export laws concerning the transmission of technical data and other regulated materials via the Worldwide Web. You agrees to indemnify and hold Cancer Expert Now and its Affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold Cancer Expert Now and its Affiliates harmless against and from losses, damages, costs, and reasonable attorneys’ fees, if any, incurred in defending and/or resolving any suits brought against Cancer Expert Now or any of its Affiliates, by anyone arising out of an alleged violation of any anti-spamming rules, regulations, laws, statutes, and the like. Your account will be terminated for any of the above infractions.
Cancer Expert Now may provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the Cancer Expert Now Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in the Cancer Expert Now account information. You may give notice to Cancer Expert Now at any time via electronic mail to email@example.com or by letter delivered by first class postage prepaid U. S. mail or overnight courier to Cancer Expert Now, 1 Cattano Ave, Morristown, NJ 07963 , Attn: Customer Service.
Comments, Suggestions, and Submissions
Cancer Expert Now welcomes comments, suggestions and submissions by its Customers. Any comments, suggestions and submissions made by Customers, including but not limited to, messages, notes, feedback, artwork, communications, computer code or creative materials provided to Cancer Expert Now shall become the exclusive property of Cancer Expert Now. At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to Cancer Expert Now of all rights whatsoever (copyright, patentability, and intellectual property). Cancer Expert Now shall have the right to use said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to Customer. This section shall not include any personal information submitted by Customer that would be included as part of the Health Information Portability and Accountability Act of 1996. Please submit comments and suggestions to Customer Service at the address or email provided in the Notice Section above.